Version of 14 October 2026.

Refunds

How to ask, and what applies.

What applies

Within 14 days of purchase, if no file of the package has been downloaded, you can ask for a refund and we give it in full.
Once a file of the package has been downloaded there is no refund: the files are digital and cannot be returned.
A full refund ends your licence and revokes download access. The order stays in My plans and on its order page as a record. You must stop using the Plan and delete all copies in your possession or control.
A refund goes back to the card or account that paid, through our payment provider; how long it takes to show depends on your bank.

Write to support@gableandoak.com from the address on your order, with the order reference. We aim to answer within two business days.

If your payment is confirmed and the files cannot be delivered to you, we refund the payment in full.

Please contact us first so we can resolve the issue. We may contest a chargeback with the payment, delivery and access records of your order.

support@gableandoak.com